Wifi bundle 11m router & PC card

Wifi bundle 11m router & PC card

WL-521 v1 001

 
Back

My router has obtained an IP address but I have no working Internet connection. What can I do?

My router has obtained an IP address but I have no working Internet connection. What can I do?

Has the router obtained an IP address, but you do not have a working Internet connection? In that case, there are some other factors that may be playing a role. These causes are generally related to the settings on your computer: 

-    Anti-virus security software
-    Firewall settings 
-    A fixed IP configuration of the wireless network adapter in your computer. 

In all these cases, you cannot log into your router’s Settings menu (Graphical User Interface), because the computer will not obtain the IP address from the router that it needs to be able to access the network. 

What can you do? 

a) Temporarily disable the security software. 
b) 
Temporarily disable the firewall. 
c) 
Check the settings for your wireless network adapter. 


a) Temporarily disable the security software

Use the “Help” function of your security software to find out how it can be temporarily disabled. If you have any questions about disabling the security software, we advise you to contact its manufacturer. 

In some cases, virus scanners may block local network traffic. Temporarily disable the protection and try to log into the router’s Settings menu (Graphical User Interface) again. If that works, the problem is located in the security software. Contact the manufacturer of the security software. 


b) Temporarily disable the firewall

Use the “Help” function of your firewall to find out how it can be temporarily disabled. If you have any questions about disabling the firewall, we advise you to contact its manufacturer.

In some cases, firewalls may block local network traffic. Temporarily disable the protection and try to log into the router’s Settings menu (Graphical User Interface) again. If that works, the problem is located in the firewall. Contact the firewall manufacturer. 

Check the settings for your wireless network adapter

c) Check the settings for your wireless network adapter

Follow these steps to check the settings of your wireless network adapter: 

1. Open the Network and Sharing Center on your computer. To do so, go to the highlighted icon at the bottom right. Left-click on it once.

2. The following screen will then appear. Click on Open Network and Sharing Center.


3. Select Change adapter settings.

Check the settings for your wireless network adapter (2)

4. Right-click on the Wireless Network Connection and then on Properties.
5. Select Properties. This opens a list of items that are required for a wireless network connection. 

 

6. Now move the mouse pointer to Internet Protocol Version 4 (TCP/IPv4) and select it by left-clicking on it once.

Check the settings for your wireless network adapter (3)

7. Click on Properties

8. A screen now appears containing the properties of Internet Protocol Version 4 (TCP/IPv4). 

 

9. Switch the router off and then after 2 minutes switch it back on again. 

10. Check that the computer is connected to the router. One of the following icons should now appear in the toolbar.

 

     
Done! You now have a working Internet connection. 

Done! You finished all the steps!

Back to start ›
Previous step
1 2 3 4
Next step

Rate this anwer. This answer is:

Good, it was clear
Not good, it was not clear

More information

See other FAQs ›